Support
EduDiamond AI solves the school question you photograph step by step and explains school topics. Learn how the answer is found, not just the answer. For questions, suggestions or problem reports, write to us:
Email: help@edudiamond.com
We usually reply within 2 business days.
For support with EduDiamond (the school management software): edudiamond.com/#destek
FAQ
How many questions can I solve per day?
5 solutions per day on the free plan. Photos that cannot be solved or read do not count. EduDiamond users and Plus subscribers solve without limits.
How do I sign in with my EduDiamond account?
Choose “Sign in with EduDiamond” on the sign-in screen and use the EduDiamond details your institution gave you. For sign-in problems, contact your institution administrator first.
How do I cancel Plus?
iPhone: Settings → your name → Subscriptions → EduDiamond AI. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the period.
How do I move my purchase to another device?
Sign in with the same store account; in the app go to Profile → Plans → “Restore purchases”.
Why are some questions not answered?
EduDiamond AI only solves school questions and explains school topics; chat, off-topic subjects and personal advice are out of scope.
How do I delete my account and data?
In the app: Profile → Delete account. Details: Account and Data Deletion.
How long are my photos kept?
Solutions and photos you don’t save to your notebook are deleted automatically after 90 days; saved ones stay until you delete them. Details: Privacy Policy.